Privacy Policy

Introduction and Scope

Solivellepartners respects your privacy and is committed to protecting your personal information. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you interact with our debt management platform and financial services. We believe transparency is essential when it comes to your personal information, and this policy outlines our practices in clear, understandable terms.

This policy applies to all users of our website at Solivellepartners.com, mobile applications, and any related services we provide. By using our services, you acknowledge that you have read and understood this privacy policy and consent to the collection and use of your information as described herein.

Information We Collect

Personal Information

We collect various types of personal information to provide you with effective debt management services and financial guidance. The information we gather includes:

• Contact details including your name, email address, phone number, and postal address
• Financial information such as income details, debt obligations, credit scores, and banking information
• Employment information including job title, employer details, and work history
• Government-issued identification numbers for verification purposes
• Documentation related to your financial situation and debt management goals

Technical Information

When you visit our website or use our services, we automatically collect certain technical information to improve your experience and ensure security:

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on our platform, and interaction patterns
• Location data derived from your IP address for service customization
• Cookies and similar tracking technologies for website functionality and analytics

How We Use Your Information

Your personal information serves multiple important purposes in delivering our debt management services effectively. We use your data to:

Purpose	Information Used	Legal Basis
Service Delivery	Financial data, contact information	Contract performance
Account Management	Personal details, preferences	Legitimate interest
Communication	Contact details, service history	Contract performance
Legal Compliance	All relevant data	Legal obligation

We analyze your financial situation to provide personalized debt management strategies and recommendations. This includes creating customized payment plans, negotiating with creditors on your behalf, and providing ongoing financial counseling and support throughout your debt resolution journey.

Information Sharing and Disclosure

Solivellepartners maintains strict controls over who can access your personal information. We only share your data in specific circumstances and with your explicit consent or when legally required:

Service Providers and Partners

We work with trusted third-party service providers who assist us in delivering our debt management services. These partners include credit reporting agencies, payment processors, legal advisors, and technology service providers. All partners are contractually bound to maintain the confidentiality and security of your information.

Creditors and Financial Institutions

As part of our debt management services, we may need to share relevant financial information with your creditors to negotiate payment terms, settlement agreements, or payment plans on your behalf. This sharing is essential to achieving the debt resolution outcomes you're seeking.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation. This includes compliance with financial services regulations, anti-money laundering requirements, and responses to lawful requests from law enforcement agencies.

Data Security and Protection

Protecting your sensitive financial information is our top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmission and storage uses industry-standard encryption protocols (AES-256)
• Access Controls: Strict employee access controls with role-based permissions and regular access reviews
• Infrastructure Security: Secure data centers with physical security measures and environmental controls
• Regular Audits: Independent security assessments and vulnerability testing conducted quarterly
• Incident Response: Comprehensive data breach response procedures with immediate notification protocols
• Staff Training: Regular security awareness training for all employees handling personal information

Despite our robust security measures, no system is completely immune to security risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest standards of data protection.

Your Privacy Rights and Choices

You have significant rights regarding your personal information, and we're committed to helping you exercise these rights effectively:

Access and Correction Rights

You can request access to all personal information we hold about you. If any information is inaccurate or incomplete, you have the right to request corrections. We'll respond to access requests within 30 days and make corrections promptly upon verification.

Data Portability and Deletion

You can request a copy of your personal information in a portable format, allowing you to transfer your data to another service provider if desired. You also have the right to request deletion of your personal information, subject to legal retention requirements and ongoing service obligations.

Communication Preferences

You can control how we communicate with you by updating your preferences in your account settings or contacting us directly. This includes opting out of marketing communications while still receiving essential service-related notifications.

Exercising Your Rights

To exercise any of these rights, contact our privacy team using the information provided below. We may need to verify your identity before processing requests to protect your information from unauthorized access.

Data Retention and International Transfers

Retention Periods

We retain your personal information only as long as necessary to provide our services and meet legal obligations. Financial records are typically retained for seven years after service completion, while marketing communications data may be deleted sooner upon request.

International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our service providers may process data internationally. When international transfers occur, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality.

Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.